Order

Can I cancel my order？

Please carefully review your order before submitting. Currently, it is not possible to cancel or change your order once your order starts shipping.

If one item in my order is backordered, when will my package ship?

We strive to ship all of our orders as fast as possible. If your order has an item that is not currently in stock, your entire order will ship when that item is back in stock. If you need part of your order more quickly, shoot us an email at service@evowera.com and we'll let you know if there's a way to
make this happen.

Shipping

When will my order ship?

Normally, orders will be processed within 1 to 3 business days (excluding weekends and holidays) after order confirmation email. While the processing and shipping times will depend on the items that you have purchased, please note that we cannot guarantee the timeline that an order will ship.

We deliver within the US in 3-7 business days,depending on your locations and our warehouse availability.

How can I track the delivery of my order?

Once your order has been shipped, you will receive a Tracking ID number by e-mail from us. With this number, you can track the delivery of your order. Please note you may receive multiple Tracking ID numbers if your order is shipped in multiple shipments.

You can easily track the status of the delivery by clicking here.

Do you deliver anywhere?

We only deliver within the US (excluding Hawaii, Alaska, and Puerto Rico) and Singapore. It is, unfortunately, not possible to deliver to other regions currerently.

Can I change my delivery address?

You can change your shipping address if your item has not already shipped. If you would like to change your shipping address, email service@evowera.com and include:

Your order number
Name on the order
Email the order was made with
Your request and NEW shipping address.

Our amazing Customer Service Team will happy to assist you and let you know if it’s possible.

How much does shipping cost?

All orders qualify for free shipping.

Returns

What is your return policy?

If you have received the correct order and are unsatisfied with the product, we’re happy to accommodate this request within the first 30 days of purchasing. The product must be returned clean and, in its entirety, together with its original packaging or in another solid box.

We are not able to process returns for items listed as Final Sale including, but not limited to, our Last Call/Sale section.

If you are having any issues with this or would like to return an item, please
email service@evowera.com and include:

Your order number
Name on the order
Email the order was made with
Your request

Our amazing Customer Service Team will be happy to assist you.

What if my items are damaged, defective, or incorrect?

If you received a damaged, defective, or incorrect item, please email service@evowera.com and include:

Your order number
Name on the order
Email the order was made with
Your request and most importantly
A photograph or a video demonstrating the quality of the print or the damaged area of the item.

What shall I do if I never received my order?

If you received an email from evowera with tracking details for your order and the order was marked as delivered but never received your shipment, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery.

Additionally, packages may be prematurely marked as delivered. We suggest waiting 3 business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please contact us at service@evowera.com and we will find a solution.

Please be aware, lost packages must be reported within 10 days of the
marked delivery date.